Acceptable card carriers include Visa, Mastercard, Discover and American Express. Digital payments can be done in person or at the city’s website at www.cityofmilaca.org.
“Once at our website, on the left sidebar there is a tab for On-Line Payment,” said Milaca’s Assistant City Clerk Deloris Katke. “Simply click on that and the system will walk you through entering your payment. If at any point you wish to opt out of making payment online, you simply click on the cancel at any time prior to finalizing your payment.”
A $3 minimum convenience fee will be applied to any payment up to $120. Payments above that amount will have a 2.45 percent convenience fee of the total. For example, if the total is $150, the fee would be $3.68. This convenience fee will show up as a separate fee on the bank statement, similar to an ATM fee. Katke was clear that the city does not collect this fee, as it goes directly to its processing agent.
Katke said the system has already been tested and she is pleased with the result.
“It actually worked great,” she said about an early April transaction. “Public Works was shutting water off at a residence for nonpayment. The people that were going to be shut off were advised to call city hall quick, so I advised them they could make their payment online or come in person. They elected to make their payment online and within 10 minutes I had an email confirmation that they had paid, so we avoided a shut off.”
Along with the added feature for convenience, the city was looking for another way to ensure residents utility services can remain as uninterrupted as possible.
“That is what we are hoping for — to send fewer disconnect notices and to hopefully avoid any shut off’s, especially in the winter,” Katke said. “We just feel that this is a convenient way for people to pay — in the convenience of their own home and at any time that is convenient for them.”